Welcome to BFVMC!
Mission Statement:
We are here to provide your pet with the best medical care possible, delivered with love, compassion, kindness and respect. It is our purpose to help you and your pet in any way that we can and we want to do that by providing the best possible service to everyone we serve.
Service Policies:
Understand that a lot of pets need help. There is a shortage of veterinarians to meet the demand for care. Be aware that we are performing a lot of functions: Treating pets, performing surgery and diagnostics, filling medications, following up on patients and informing owners of test results. We can perform these activities with great efficiency, given the time and notice to do so.
Expectations of our clients:
Show up your scheduled appointment. Be on time. A missed appointment is a lost opportunity for another pet to get the care they need. To ensure this is kept to a minimum we require a deposit for our scheduled services. This deposit will be applied to the service you are scheduled for and is refundable if cancelled with sufficient notice for us to have an opportunity to fill the vacancy. (24 BUSINESS hours for exams, 72 BUSINESS hours for surgeries.)
For us to prepare for your appointment and to make your visit most efficient and smooth, please provide us with your medical records at least 24 business hours in advance of your appointment.
Prescription refills for medication and prescription diets within 72 business hours of request. (Urgent Rx refill requests may be accommodated at an additional charge, if possible, at that time.)
Medical Record Requests can be expected within 72 business hours (with the exception of a medical emergency appt).
Diagnostic results on healthy pets within 72 business hours, if not sooner. Please understand that sick and injured patients requiring more immediate care will be attended to first and that delivery of this care may cause occasional delays for healthy, stable pets.
Call backs and e-mails:
If you have a non-urgent question about your pet, it may take up to 48 business hours for us to return your call or e-mail (if you feel it is urgent or an emergency, please let our staff know so your concerns can be addressed). We receive many calls a day and your message will be returned after our in-hospital and current patient’s needs have been tended to.
We want everyone, including our hard-working, animal-loving staff, to have the best experience possible so we expect to be treated with the respect and kindness that everyone deserves.
Simple, right?
We look forward to a long and happy partnership with you caring for your beloved pets.
Sincerely,
Janelle Walker, DVM